Help

Frequently asked

Ordering, fit, timelines and delivery — the questions clients ask us most.

Ordering

Placing an order

How do I order in my own measurements?

Order the piece as normal, then email us your measurements with the order number. Nothing is cut until we have them and have checked them.

Can I change my order after placing it?

Yes, as long as we have not started cutting. Email us as soon as you can and we will tell you where the piece is.

How do I pay?

Checkout is handled by Razorpay — cards, UPI, netbanking and wallets. Your card details never touch our servers.

Do you take custom commissions?

Sometimes. Send us a reference and your timeline; if the karigars have capacity we will quote you.

Fit and care

Wearing it

Which pieces need no draping?

Everything in Drape Sarees is pre-stitched into its fall — you step into it. Everything else is a conventional set.

How should I store hand embroidery?

Fold with a muslin layer between the embroidered panels, keep it out of direct light, and air it once a season. Never hang a heavy lehenga by its dupatta.

How do I clean it?

Dry clean only, and tell the cleaner it is hand-worked zari. Never machine wash an embellished piece.

Still stuck?

A person reads every email

If your question is not here, write to us. We would rather spend ten minutes answering than have you order the wrong piece.